I’m not your traditional, fancy office corporate CEO. This week in Boston at the Yardi Forum on a panel, I described one housing operation as a “hot mess.”

And in a room full of housers … no one flinched.

Evil Genius. Come to the Dark Side, We Have Cookies ... a little typecasting might be happening when your team picks the conference badges for you.

One of the best things about being at the National Association of Housing and Redevelopment Officials (NAHRO) Washington Conference this week?

A top-10 women’s leadership event with a brave goal: break through facades and identify blind spots.

Them: “Oh, you travel for work? That must be fun.”
Reality: Hold my beer.

I board a 3.5-hour flight with one simple thought ... quiet time, chips and salsa, some inbox cleanup.

The worst time to figure out your snow removal plan … is when the snow is already falling.

Anyone in property management knows this.

The Olympics tap into something universal. The podium gets the spotlight, but the backstory is what I like to hear.

What’s their personal journey? How did they train?
What was the agony-of-defeat moment?
How many times did they almost quit?

I’ve been on the other side of things ... facing housing insecurity.
So, I know the silence. The fear.
The hope that the someone will see you as a human, not a case file.