I've spent most of my career telling people that 𝘸𝘩𝘦𝘳𝘦 you are is not 𝘸𝘩𝘰 you are. I even gave a TEDxTalk on it.

It took me until last month to realize the same thing is true of buildings.

"Do you have someone running your LinkedIn?"
I get this question a lot.
I smile and respond the same each time.

Eleven years ago today, I sat down in the President’s chair at Quadel.
At that time, I thought leadership was about having answers.
I was wrong.

Dearest reader, the friendly skies bring another reveal.

Two strangers seated next to me settled in.

When we stepped in to help, the inspection hadn’t been done in over two months. We did it in two days.

I call it the necklace of shame.
We put it on as children, and we just never took it off.

Here's what I know now: the longer you wear it, the more power you give it.

Dearest reader, the friendly skies are teaching me once again.

Earlier this week I talked about the messy middle.

We love to talk about resilience, about pulling yourself up by your bootstraps and figuring it out.

𝐁𝐮𝐭 𝐛𝐨𝐨𝐭𝐬𝐭𝐫𝐚𝐩𝐩𝐢𝐧𝐠 𝐨𝐧𝐥𝐲 𝐠𝐞𝐭𝐬 𝐲𝐨𝐮 𝐬𝐨 𝐟𝐚𝐫 𝐰𝐡𝐞𝐧 𝐲𝐨𝐮 𝐝𝐨𝐧’𝐭 𝐡𝐚𝐯𝐞 𝐚 𝐬𝐭𝐚𝐛𝐥𝐞 𝐩𝐥𝐚𝐜𝐞 𝐭𝐨 𝐬𝐭𝐚𝐧𝐝.