In Their Shoes

I’ve been on the other side of things ... facing housing insecurity.
So, I know the silence. The fear.
The hope that the someone will see you as a human, not a case file.

That’s why I train our team:
𝐁𝐞 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐚𝐥. 𝐍𝐨𝐭 𝐭𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧𝐚𝐥.
𝐁𝐞 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐭. 𝐀𝐧𝐝 𝐜𝐨𝐦𝐩𝐚𝐬𝐬𝐢𝐨𝐧𝐚𝐭𝐞.

We just rolled out a new training with our HCV team called “In Their Shoes.”
And it didn’t come from a policy manual.
It came from listening to what our staff are navigating every day - the hard calls, the emotional strain, the gray areas that don’t show up neatly in a regulation.

Staff pull a scenario card, and we start with one question:
“𝐖𝐡𝐚𝐭’𝐬 𝐚 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐚𝐭𝐞 𝐰𝐚𝐲 𝐭𝐨 𝐫𝐞𝐬𝐩𝐨𝐧𝐝?”

Then we practice it. Pressure test it.
We don’t start with policy.
𝐖𝐞 𝐬𝐭𝐚𝐫𝐭 𝐰𝐢𝐭𝐡 𝐩𝐨𝐬𝐭𝐮𝐫𝐞.

Compliance protects the program. But compassion protects dignity.
And in housing, you need both.

Any clever ways you are blending both compliance and compassion?