When Systems Drive Impact

Written By Katie Goar

“We’ve always done it this way” is one of the most expensive lines in housing.

Going 100% accessible online isn’t a "nice to have" option anymore. And this is one of the many ways the Newark Housing Authority has leaped ahead as national leaders.

The solution just shared at the Yardi forum: Rent Cafe + smart tech integration =

• faster processing

• fully accessible for working families

• transparency for participants and landlords

• a system built to stand up to audit scrutiny

And the impact?

• Tenant approvals reduced from 45 days → 3 day averages•

A decade-old waitlist of 20,000 → cleared

• 15,000 applications accepted in 3 days → no crashes, no lines, no chaos

This is what happens when technology isn’t treated as an add-on, but as core infrastructure.𝘛𝘩𝘢𝘯𝘬 𝘺𝘰𝘶 𝘧𝘰𝘳 𝘴𝘩𝘢𝘳𝘪𝘯𝘨 𝘵𝘩𝘦𝘴𝘦 𝘣𝘦𝘴𝘵 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦𝘴 - Jeff Bischoff, Cheiktha Dowers, Leonard Spicer, Brooke Etie, LCSW, Phillip Ransey, PHM,

Katie Goar

Katie Goar started with Quadel in 2007 and began leading the company as president in 2015. She leads Quadel with a special focus on customer service and has shifted the company’s corporate culture, resulting in excellent client service. Katie brings decades of affordable housing experience, having held a mayor-appointed position in city government, a top-level management role within a public housing authority and provided portfolio oversight for 60,000 multifamily units before leading Quadel, a nationwide affordable housing consulting and training organization.

https://www.katiegoar.com/
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