The Power of Little Things

Written By Katie Goar

Our newest Managing Director spotted a colleague using a Rocket book and was instantly smitten.

I surprised him with one the very next day, and he sent me this photo not long after. Yes, complete with a handwritten thank-you note!

Sometimes ๐˜ข๐˜ด๐˜ฌ ๐˜ข๐˜ฏ๐˜ฅ ๐˜บ๐˜ฐ๐˜ถ ๐˜ด๐˜ฉ๐˜ข๐˜ญ๐˜ญ ๐˜ณ๐˜ฆ๐˜ค๐˜ฆ๐˜ช๐˜ท๐˜ฆ still happens! ๐Ÿ““โœจ

We spend a lot of energy delivering amazing service to our clients - rightly so. But *๐ข๐ง๐ญ๐ž๐ซ๐ง๐š๐ฅ* ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐ฆ๐š๐ญ๐ญ๐ž๐ซ๐ฌ just as much.

When teams feel heard and supported, it shows up in so many ways - including how ๐จ๐ญ๐ก๐ž๐ซ๐ฌ ๐š๐ซ๐ž ๐ฌ๐ž๐ซ๐ฏ๐ž๐.

Never underestimate the impact of the small stuff. Sometimes itโ€™s a $30 techie notebook that says: You matter here.

Katie Goar

Katie Goar started with Quadel in 2007 and began leading the company as president in 2015. She leads Quadel with a special focus on customer service and has shifted the companyโ€™s corporate culture, resulting in excellent client service. Katie brings decades of affordable housing experience, having held a mayor-appointed position in city government, a top-level management role within a public housing authority and provided portfolio oversight for 60,000 multifamily units before leading Quadel, a nationwide affordable housing consulting and training organization.

https://www.katiegoar.com/
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