Climbing to Excellence
On my visit to the Chick-fil-A headquarters in Atlanta, I learned a lot from a chicken sandwich and โฆ a staircase.
Yes, they stand out in a world full of cheeseburgers.
Yes, their lines move fast, and their staff is top-notch.
But what truly sets them apart? ๐๐ฎ๐ฅ๐ญ๐ฎ๐ซ๐. ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐. ๐๐๐๐ข๐๐ข๐๐ง๐๐ฒ.
And โฆ ๐๐๐๐๐๐ซ๐ฌ๐ก๐ข๐ฉ.
Their founder could have chosen an elevator for their HQ. Instead, he prioritized this staircase - a daily reminder to take the hard way, keep moving forward, and embrace the climb. ๐
In affordable housing and compliance, we also have a staircase to climb. ๐ก
โก๏ธ To reengineer programs.
โก๏ธ To streamline processes.
โก๏ธ To serve those in need with excellence.
With every step we take, the climb does gets easier. This isn't a Polly-Anna approach, it's ๐๐๐ซ๐ฌ๐ฉ๐๐๐ญ๐ข๐ฏ๐.