When The Roof Falls In

A tree fell on our house yesterday. Like. On. It.
Loud, jarring, and completely out of our control. This 5am wake up came threatening the very area over our bedrooms.

We’re safe. We’ve got insurance and a support network. But when something shakes your sense of safety, everything goes blurry .. 𝘢𝘯𝘥 𝘵𝘩𝘪𝘴 𝘪𝘴𝘯’𝘵 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦 𝘐’𝘷𝘦 𝘧𝘢𝘤𝘦𝘥 𝘵𝘩𝘢𝘵 𝘬𝘪𝘯𝘥 𝘰𝘧 𝘶𝘯𝘤𝘦𝘳𝘵𝘢𝘪𝘯𝘵𝘺.

I experienced it every single day as a kid - when I was homeless.

Now, as a leader in the affordable housing space, I carry this experience into how I train and support our staff. I remind them:
➡️ Every caller might be someone whose “proverbial house” just got hit.
➡️ Lead with warmth - even when you're busy.
➡️ Pause before saying no - there might be another way.
➡️ Choose compassion 𝘸𝘪𝘵𝘩 protocol - people remember how you made them feel, long after the paperwork is processed.

Whether they’re stuck on a waitlist, lost in a maze of paperwork, or caught in the system - sometimes the simplest act of kindness is what helps someone hold on.

Now, to log off early and make sure the tarps are secure. Or QC these contractors.